Using Workflow Launch History

Track statistics on the number of workflow launches and check for errors in its blocks.

1. Go to Automation → Workflows.
2. Click the Launches icon of the workflow and select one of the items from the dropdown menu:

• In progress
• Completed
• With errors
• Last 7 days
• Launch statuses per segment (available only in regular workflows for a segment).

When you select the Launch statuses per segment option, a side panel will open with information:

• Group ID
• Workflow launch date and time
• Number of contacts in the segment
• Launch status

To view the contacts included in the segment, click the preview icon.

Launch History

Launch history contains the following data:

1. Launches — individual instances of the same workflow; each is independent and may have different results.
2. The blocks that are activated in each launch.
3. Information about the parameters of the blocks.

On the left, there is a panel with the following status categories:

• In progress
• Completed
• With errors

The numbers next to each category indicate the number of launches in that category.

Workflow Launch Viewing

1. Hover over the launch and click the view icon.

2. The Workflow's launch view window will open.

The execution path for that launch is highlighted in blue.

Click the three-dot icon to view the campaign reports.

📘

Note

The report opens based on the channel used for the first send. For example, the report will show the email campaign if the first send was an email message. More details about the campaign reports >

The Refresh button allows you to manually update data for launches and blocks with the In progress and Completed statuses.

Launch Errors

Workflows and their blocks with errors are marked with a warning icon.

Click on the instance of the workflow with an error, and then select the block with the error.

The block parameters will be displayed with a red error description to the right of the Blocks column.

Search and Filter Launches

To search for a launch, scroll down the list in the column and click the Show more launches button.

Or use the search bar by parameter.

Use the All existing launches tab to filter launches by time.

Stopping Instance

Stopping an instance of the workflow may be necessary in cases where errors have occurred, the launch is no longer relevant, changes need to be made, etc.

1. Go to the In progress tab, hover over the instance, and click the Stop icon.

2. Confirm the action.

To stop all instances, click Stop all.