Using Workflow Launch History

Track the number and status of workflow launches and check for errors in workflow blocks.

1. Go to Automation → Workflows.
2. Click the Launches icon for the required workflow.
3. In the Show launches dropdown menu, select one of the following:

• In progress — launches that are still running;
• Completed — launches completed without errors;
• With errors — launches during which an error occurred;
• Last 7 days — launches whose start date falls within the last seven days;
• Launch statuses per segment — launches for a segment of contacts. This option is available only for regular workflows for a segment.

When you select Launch statuses per segment, a side panel opens with the following information:

• Group ID
• Workflow launch date and time
• Number of contacts in the segment
• Launch status

To view the contacts included in the segment, click the preview icon.

Launch History

Launch history contains the following data:

1. Launches — individual instances of the same workflow. Each launch runs independently and may have a different result.
2. Blocks activated during each launch.
3. Block and context parameters.

The Show launches menu displays the following status filters:

• In progress
• Completed
• With errors

The number next to each filter shows how many matching launches were counted for the last seven days. Click the ? icon next to Show launches to view the counting rules.

The counters use different date references:

• In progress and Last 7 days are counted by launch start date.
• Completed and With errors are counted by launch completion date.

Because different dates are used, the Last 7 days total may not equal the sum of the status counters. For example, a launch may have started more than seven days ago but completed within the last seven days. In this case, it is included in Completed but not in Last 7 days.

Workflow Launch Viewing

1. Hover over the required launch and click the view icon.

2. The Workflow's launch view window opens. The execution path for that launch is highlighted in blue.

3. Select a block to view its settings in the right pane. The settings are view-only — you cannot change them in this window.

Click the three-dot icon to view the campaign report.

The Refresh button allows you to manually update data for launches and blocks with the In progress and Completed statuses.

Launch Errors

Workflows and blocks containing errors are marked with a warning icon.

Select a workflow launch with an error, and then select the block where the error occurred.

The right pane displays the block and context parameters, along with the error description highlighted in red.

No contact history found using the current algorithm — this error appears for recommendation-based triggers, such as Abandoned Category or Price Drop, when the algorithm cannot find the required web-tracking events for the contact within the configured lookback window. For example, the required page-view events may be missing.

Common causes:

• The contact is not being tracked — verify that web tracking is installed and events are recorded for this contact.
• The lookback period configured for the algorithm is too short for the contact's browsing behavior.

Search and Filter Launches

To load more launches, scroll down the list and click Show more launches.

You can also use the search bar to find a launch by block or context parameters.

The launch history view is limited to the last seven days. The Period tab contains only Last 7 days, which is selected by default. Custom ranges and periods longer than seven days are not available.

Stopping a Workflow Launch

You may need to stop a workflow launch if it contains errors, is no longer relevant, or the workflow must be changed before execution continues.

1. Open the In progress launches, hover over the required launch, and click the Stop icon.

2. Confirm the action.

To stop all active launches, click Stop all.