Contact Management Options
The Admin role in your account has the following advanced contact management permissions:
- Adding emails to the local blacklist.
- Removing emails from the local blacklist.
- Adding phone numbers to the local blacklist.
- Removing phone numbers from the local blacklist.
- Unsubscribing emails and editing contact subscription categories (also available for the Marketer role).
Note
Contact our Support Service if you need to manage other functions, not available for the Admin role.
Adding Emails to the Local Blacklist
To add emails to the local blacklist:
- Go to Contacts → All contacts.
![image1.png 1191](https://files.readme.io/875a317-image1.png)
- Select the Add email to blacklist icon beside a contact.
![image2.png 995](https://files.readme.io/d2b71ab-image2.png)
- In the popup window, click Done.
The email address of a contact added to the local blacklist shows crossed in the list, and the Add email to blacklist icon for that contact is replaced with the Exclude email from blacklist icon.
![image3.png 999](https://files.readme.io/a8ba2ad-image3.png)
Removing Emails from the Local Blacklist
To remove emails from the local blacklist:
- Go to Contacts → All contacts and select Blacklisted in the Email section of the left-hand side menu.
![image4.png 1190](https://files.readme.io/f259df6-image4.png)
- Select the Exclude email from blacklist icon beside a contact.
![image5.png 995](https://files.readme.io/c992551-image5.png)
- In the popup window, click Done.
The email address of a contact removed from the local blacklist disappears from the list of the blacklisted emails, and the Exclude email from blacklist icon for that contact is replaced with the Add email to blacklist icon.
Adding Phone Numbers to the Local Blacklist
To add phone numbers to the local blacklist:
- Go to Contacts → All contacts.
![image1.png 1191](https://files.readme.io/cc4c07a-image1.png)
- Select the Add phone number to blacklist icon beside a contact.
![image7.png 988](https://files.readme.io/b55ce33-image7.png)
- In the popup window, click Add.
The phone number of a contact added to the local blacklist shows crossed in the list, and the Add phone to blacklist icon for that contact is replaced with the Exclude phone from blacklist icon.
Removing Phone Numbers from the Local Blacklist
To remove phone numbers from the local blacklist:
- Go to Contacts → All contacts and select Blacklisted in the Phone number section in the left-hand side menu.
![image8.png 1194](https://files.readme.io/e2d91af-image8.png)
- Select the Exclude phone from blacklist icon beside a contact.
![image9.png 980](https://files.readme.io/b4e621d-image9.png)
The phone number of a contact removed from the local blacklist disappears from the list of the blacklisted phones, and the Exclude phone from blacklist icon for that contact is replaced with the Add phone to blacklist icon.
Unsubscribing Emails
Important
The Admin role permissions allow you only to unsubscribe email addresses. It is not possible to add them again manually to a subscription category
To unsubscribe emails:
- Go to Contacts → All contacts.
![image1.png 1191](https://files.readme.io/c5c20b9-image1.png)
- Select the Unsubscribe contact’s email icon beside a contact.
![image11.png 981](https://files.readme.io/d21f620-image11.png)
- In the popup window, click Unsubscribe.
The email address of a contact removed from the subscription category shows in red in the list, and the Unsubscribe contact’s email icon for that contact disappears.
![image12.png 998](https://files.readme.io/fec6f93-image12.png)
Editing Contact Subscription Categories
Editing contacts’ subscription category allows only deleting a contact from a category. Read the Subscription Categories article to learn about adding a contact to a subscription category.
To edit subscription categories for a contact:
- Go to Contacts → All contacts.
![image1.png 1191](https://files.readme.io/8dce8cf-image1.png)
- Select the Edit contact subscription icon beside a contact.
![image13.png 981](https://files.readme.io/e16ddb4-image13.png)
- In the popup window, clear the box beside the category name that you wish to remove for the contact, then click Done.
![image14.png 489](https://files.readme.io/a2a5998-image14.png)
Deleting Contacts
To delete contact:
- Go to Contacts → All Contacts.
![All Contacts tab](https://files.readme.io/faf06c8-contact-management-options-delete-contact-001.webp)
- Click the Delete contact icon beside a contact.
![Delete contact icon](https://files.readme.io/263e87e-contact-management-options-delete-contact-02.webp)
- Specify the delete reason (optional) and click Delete.
![Delete contact](https://files.readme.io/dfef556-contact-management-options-delete-contact-03.webp)
If you need to delete a large number of contacts, use deletion with segments.
More about Segment Management Options.
Updated 3 months ago