FAQ: Billing

The algorithm for starting the system depends on what functionality you plan to use.

If you want to start with promo campaigns, first verify the domain. After this, you can send out campaigns even without topping up your account — 2,500 free emails are available.

If you activate CDP features, you need to make some additional settings. Please contact us for advice and support in connecting CDP packages.

To make omnichannel campaigns, prepare the following settings:

• SMS – register an SMS sender ID or enable processing.
• Viber – add sender ID.
• Web Push – follow the instructions on the link.
• Mobile Push – integrate your mobile app with eSputnik.
• App Inbox – set up a channel for a website and/or mobile app.
• Web Widget – install script on website and setting up widgets.
• In-App – connect your mobile app to eSputnik and install SDK.
• Telegram – integrating with Telegram Bot.

After completing the settings, connect the appropriate channels on the Pricing plans tab.

Click the Add funds button on the main account page. When replenishing via built-in systems, funds are credited automatically.

When paying by bank transfer, funds are received in the system within 3-4 hours; if there are delays on the bank's side, the payment may take 1-3 days. If you have an urgent campaign planned, send us a scan/photo of the receipt to [email protected].

The system has several payment methods:

• Visa/Mastercard payment cards.
• Payment by legal entities and individuals with an invoice.
• Paypal.

To add a card, click the Pricing plans button on the main account page or in your account settings, go to the Payment cards tab, and click Add card.

Click the Pricing plans button on the main account page or in your account settings. You will see a list of system features that you can activate.

For plans available for self-service activation:

1. Expand the spacer with the functionality you want to activate.
2. Select your plan settings using the slider.
3. Click Enable.

After replenishing the account, the monthly payment will be debited from the account, and the functionality will be activated.

For organizations with a postpaid subscription, this page shows the terms of the active plan and a link to the subscription instead of the self-service slider.

Postpaid Email Plans

For organizations with a postpaid Email subscription, the Pricing plans page shows the connected plan:

• Basic;
• Extended;
• Pro.

A plan can include limits on the number of active workflows and workflow launches. The specific limits and pricing depend on your subscription terms and are shown in your account.

If a campaign report shows Over tariff plan limit, check whether the organization has exceeded a limit of its active Pro plan. A plan limit applies at the organization level, so exceeding it can stop messages from any campaign, including channels billed per message.

By default, workflow launches stop when the plan limit is reached. Organizations with a prepaid subscription can enable Paid launches beyond the monthly limit in Pricing plans → CDP packages. After the limit is reached, the same option is available from the warning above the workflow list by clicking Allow extra launches. Each additional launch is then charged separately at the current price for the account currency. Charges are deducted from the balance or, if configured, the available credit limit. When no funds or credit remain, workflow launches pause until the balance is topped up. If paid over-limit launches are not enabled, increasing the balance alone does not remove the plan limit. Review the current limits and pricing on this page or contact support.

In the CDP section, organizations with an active postpaid subscription can view their individual cost and go to their postpaid subscription.

No. Pricing is based on the number of contact profiles stored in your account, not on the channel or method used to send a message. Sending the same message through a Workflow versus sending it directly (a broadcast or a single message via API) costs the same — there's no separate per-Workflow or per-send fee layered on top of your plan.

Bank transactions take from several hours to several days.

Please leave a request with a list of required documents at [email protected].

Click the Pricing Plans button on the main account page or in your account settings and go to the Payment history tab. Select the period for which you want to view history.

If paid workflow launches above the plan limit are enabled, the payment history also shows the related charges and the number of paid launches.

You can also use the Get organization billing history API method — the request will return the billing history separated by days and media channels.

For a more detailed overview of Viber channel billing, click the help icon next to its name. If you need to view detailed tariff information, click Details — a menu will open with a monthly breakdown of expenses, refunds, and the number of delivered messages.

To add a billing address, click Pricing plans on the account homepage, go to the Billing address tab, and fill in your organization's details. All fields are required except for Additional information.

These details will then be used for invoice generation.

You can specify the email addresses of users who should receive billing notifications in your account settings → My account tab. Enter addresses separated by commas and click Save.