Creating Multilingual Messages

Let's create a multilingual message using an email as an example.

Default Language Selection

1. Open a message in the editor or create a new one.
2. Click the globe icon on the top toolbar and select the default language from the list.

This language version goes to users whose profile contains the corresponding preferred language, as well as to users without language data.

Adding Language Versions

After you select a language, its language code appears instead of the globe icon.

Click the language code and add new language versions.

The number of language versions you can create depends only on your account plan.

Changes in one version do not affect the others.

To switch to another language version, click the language code in the top toolbar and select the required language from the list.

If You Already Have Separate Templates per Language

Each language version in a multilingual message is created as a copy of the base template, so existing single-language templates aren't merged automatically. There is no way to combine several messages with different IDs into one multilingual message.

Transfer the content manually:

1. Open the template you want to use as the base and set its default language.
2. Add a language version for each remaining language.
3. Open the corresponding single-language template, copy its HTML, and paste it into the matching language version.
4. Repeat for every language, then save the message.

The single-language templates you copied from remain separate messages with their own IDs. Delete them once the multilingual message is verified.

Replacing and Deleting the Language

1. Click the more options menu (⋯) next to the language.
2. Select one of the following options:

• Replace language
• Set as default
• Delete language version

You can delete several language versions at once.

Multilingual Campaign

The sending process remains standard. The system automatically sends each contact the message in their preferred language.

You do not need to create separate groups for each language.

Learn more about configuring multilingual campaigns >

Displaying Multilingual Messages in an Account

In the message list, multilingual messages show a globe icon. The number next to it indicates how many language versions the message contains.

Hover over the icon to view all available versions. Select a version from the dropdown list to open it directly for editing.

Link to a Language Version

You can copy a link to a specific language version of a message:

• from the message list;

• from the preview window.

After you create a multilingual message, proceed to configure the multilingual campaign.