Creating Multilingual Messages

Let's create a multilingual message using an email as an example.

Default Language Selection

1. Open a message in the editor or create a new one.
2. Click the globe icon on the top toolbar and select the default language from the list.

This language version goes to users whose profile contains the corresponding preferred language, as well as to users without language data.

Adding Language Versions

After you select a language, its language code appears instead of the globe icon.

Click the language code and add new language versions.

The number of language versions you can create depends only on your account plan.

Changes in one version do not affect the others.

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Important

• When you add a new language, the editor copies the currently active version, not the default version.

• This approach works well for similar languages. For example:

  • Danish → Norwegian
  • English (UK) → English (US)

To switch to another language version, click the language code in the top toolbar and select the required language from the list.

Replacing and Deleting the Language

1. Click the more options menu (⋯) next to the language.
2. Select one of the following options:

• Replace language
• Set as default
• Delete language version

You can delete several language versions at once.

Multilingual Campaign

The sending process remains standard. The system automatically sends each contact the message in their preferred language.

You do not need to create separate groups for each language.

Learn more about configuring multilingual campaigns >

Displaying Multilingual Messages in an Account

In the message list, multilingual messages show a globe icon. The number next to it indicates how many language versions the message contains.

Hover over the icon to view all available versions. Select a version from the dropdown list to open it directly for editing.

After you create a multilingual message, proceed to configure the multilingual campaign.