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User Guide

Adding/Changing/Deleting a Sender

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Senders help recipients understand the message context. Use different sender names for different email types, such as promotional campaigns, trigger messages, or emails from managers.

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Note

Before you configure senders, make sure your domain has valid digital signatures (SPF, DKIM, and DMARC records that authenticate your sending domain).

You can add or change a sender in a few ways.

Add a Sender in the Email Editor

Static Sender Address

  1. Go to Messages ā†’ Messages ā†’ Email and open an existing email or create a new one.
  1. In the Message settings panel, open the Sender section and click + New sender.
New sender
  1. Enter the sender name and email address and click Add.
Add
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Important

The sender email address must belong to your corporate domain. Example

After you add the sender, eSputnik sends a confirmation email to the specified address.

  1. Open the confirmation email from eSputnik Support and confirm the sender.

Change the sender in an email

To use a different sender in the same email:

  1. Click the current sender name.
  2. Select another sender from the list.
Change the sender in an email

Dynamic Sender Address

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Note

To enable dynamic senders, contact the support team.

Use a dynamic sender when each contact should see a different sender. This is common in broadcasts or messages sent on behalf of a personal manager.

For trigger messages in workflows, you can populate the sender from:

  • event parameters;
  • contact fields.

Configure a dynamic sender

  1. In the email editor, click the Sender field and open the Dynamic address tab.
Dynamic address tab
  1. Insert a variable from the event parameters.

Example:

$!yoursender_address

Where yoursender_address is an event parameter.

Variable from the event parameters

Or:

  1. Click the Personalization icon and select a field from the contact card.
  1. Click Save.

Add a Sender Via Account Settings

  1. Go to Settings ā†’ Senders ā†’ Email and click New sender.
Account Settings
  1. Enter the sender name and email address.
The sender name and email address
  1. Click Add.

You will receive a confirmation email at the specified address. Open the email from eSputnik Support and confirm the address.

After confirmation, the sender's status changes to Available. Before confirmation, the status is Awaiting confirmation. You can resend the confirmation email if needed.

The sender's status

Add a Reply-to Address

By default, replies are sent to the sender email address. To receive replies at a different address, add a reply-to address.

Example: [email protected]

The setup flow matches the sender configuration in the email editor.

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Important

The reply-to address must belong to your corporate domain.

Delete a Sender

  1. Go to Settings ā†’ Senders ā†’ Email.
  2. Click the Trash icon next to the sender.
Delete a Sender

Deletion rules

  • If the sender is not used in any messages, click Delete.
Deletion rules
  • If the sender is used, select a replacement sender or choose Leave without sender.
Leave without sender
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Important

Messages without a sender do not send until you assign a new sender.