Segmentation by Events in Messages

Build segments based on the response to your messages to further target future campaigns.

Specify a period, and the system will analyze the activity of all contacts who participated in your campaigns at that time. A combination of activity parameters will help build an accurate target segment that changes in real time.

Learn more about working with dynamic segments >



Segmentation by events in messages is included in paid plans. To enable it, please contact us at [email protected].

Events in Messages

The following events are available for segmentation in messages:

  • Send;
  • Delivery;
  • Delivery error;
  • Open;
  • Click;
  • Unsubscribe;
  • Unavailable when being sent;
  • Spam.
Message events

Event parameters

Most events can be segmented according to the following parameters:

  • Event count: for example, you can create a segment of contacts that made more than three openings during the week.
Event parameters
  • Event time: the range during which certain events occurred. For example, opening from 8:00 to 10:00 every day during the week.
  • Tag: filter messages based on the tags you have assigned them.
  • Message type: Email, SMS, Web Push, Mobile Push, Viber, App Inbox, In-App (message type is not specified for the Unsubscribe and Spam events, since they can only occur in emails; for In-Apps, only the Open, Click and Delivery error events are available; for Telegram, only the Send, Delivery, Click and Delivery error events are available).
  • Campaign type: bulk or triggered.
  • Workflow: filter messages by the workflows through which they were launched.
  • Message: selection of one or more messages of any media type.
  • Message language: filter by language for multilingual campaigns.
  • Subscription category: filter by contacts’ subscription categories.
  • Bulk campaign: selection by one or more bulk campaigns of any media type.
  • Triggered campaign: selection by one or more triggered campaigns of any media type.
  • Strategy segment: filter by strategies in which segments participate.
  • Contact’s domain: filter by contacts’ domains.

Some events have their unique parameters:

  • Delivery: delivery rate.
  • Open: open rate; time between send and read; AMP or HTML email version.
  • Click: CTOR; CTR; AMP or HTML email version; URL link.
  • Unsubscribe: reason.

Examples of Segmentation by Campaign Activity

  • Segmentation of VIP contacts who haven't received important information

To make sure all paying customers have received the campaign with important information, segment users by delivery error, filter paying ones based on CRM data, and transfer the profile list to the call center. The same can be done for a segment of users who received the campaign but didn’t open it.

  • Segmentation of engaged subscribers to increase the campaign frequency

Segment users who've opened more than 50% of your campaigns in the last month. Since they're likely interested in your offers, you can increase the send volume. In the workflow, add a condition under which only engaged users will receive campaigns with increased frequency. As soon as the user's campaign activity falls below the specified open rate, they get automatically excluded from the segment and start receiving campaigns at a regular frequency.