Creating App Inbox Messages
To send App Inbox messages to your customers, you first need to get an authentication token and configure App Inbox for a website or mobile app.
After completing all settings, you can proceed to create App Inbox campaigns.
Creating a New Message
Go to Messages → Messages → App Inbox. Click the New App Inbox button.
![](https://files.readme.io/cf4993e-new-appinbox-01.webp)
Main Settings
Fill in the following fields:
- Name. The system name that the recipient will not see.
- Title. Brief information about main content message.
![appinbox1.png 2000](https://files.readme.io/638ae61-appinbox1.png)
- Text. The main content of the App Inbox. In the text formatting menu, you can work on the text styles, lists, links and check the number of symbols in your message.
![appinbox2.png 2000](https://files.readme.io/d88afa5-appinbox2.png)
Important
If you apply text styles for an app inbox message, you will receive the message in the HTML format. You will need to parse the HTML message to display it correctly in the mobile app.
- Personalization. Use the dynamic variables to add a name, city, bonuses or any personal data available in the user profile. Click on the Personalization icon in the Text or Title field to select data.
![appinbox3.png 1998](https://files.readme.io/79dbc7b-appinbox3.png)
- Link. The URL of the page to which the recipient should go when clicking on the body of the message (place without text links). Activate the switcher if the link should be opened in a new tab.
![Link](https://files.readme.io/cf6cd12-link.png)
Link settings in App Inbox messages are similar to those in email. You can enable or disable URL tracking, UTM tags, and add custom tags.
To customize the link in the App Inbox, click on the gear icon in the link field (learn more about UTM tag settings).
![Link settings](https://files.readme.io/6f25cfb-link_settings.png)
- Image. Add a logo for more brand awareness. Upload JPEG, PNG or GIF file up to 2 MB. You can also use a variable or a link to the image. Use only the
https
protocol for direct references in expressions.
![App_Inbox_5.png 1363](https://files.readme.io/ba1c7c9-App_Inbox_5.png)
- Tags. Use tags to filter search results and set campaign frequency strategy. Select tags from the list or enter a new one and click Enter.
![appinbox0.png 1796](https://files.readme.io/dfc9c70-appinbox0.png)
Additional Settings
Fill in the following fields:
- Subscription categories. Manage subscription categories to send messages to your contacts based on their preferences.
- Set the Time to Live (TTL). TTL — the period after which the message will not be displayed, even if it's delivered and read. By default, it’s 1 day, but you can select other options.
![download_05.png 1802](https://files.readme.io/96e63fc-download_05.png)
Multilingual Version (optional)
In our platform, you can create a multilingual version of any message. Click the Globe icon in the top panel, specify the default language and add language versions. Fill each version with the content in the corresponding language. You can switch between versions within one template in one click.
![appinbox009.png 1806](https://files.readme.io/e879a6f-appinbox009.png)
Learn more about multilanguage >
Testing Message
- Test the messages by clicking the Test button on the top panel.
![App_Inbox_9.png 1363](https://files.readme.io/4129c4e-App_Inbox_9.png)
- You will see a popup window for sending a test App Inbox where you'll need to enter any customer identifier associated with your account.
![appinbox8.png 1616](https://files.readme.io/ab079f4-appinbox8.png)
If done correctly, App Inbox will be displayed in your eSputnik account.
After all settings are done, click Save and exit to save the notification or Create campaign to go to campaign launching.
Creating Campaign
- Click on the Create campaign button.
![App_Inbox (10).png 1344](https://files.readme.io/746c749-App_Inbox_10.png)
- In a popup window, choose segments or contacts for the campaign. Click Go to campaign.
![image010a.png 931](https://files.readme.io/0cba5f3-image010a.png)
- On the general checkout page:
- In the Segments section, click Recalculate contacts to see the total number of contacts that will receive the notification. You can also edit segments or select new ones.
![image011.png 986](https://files.readme.io/5f2d502-image011.png)
- See all the necessary information for verification: Name, Subscription categories, Message activity time, Link. You can see how the App Inbox will look.
![image011a.png 976](https://files.readme.io/3f7ed57-image011a.png)
- In the Send options, you can set the batching. Click the Start immediately button to launch the campaign. For a delayed start, select the Schedule button and set the date and time of sending
![App_Inbox (12).png 832](https://files.readme.io/e59911d-App_Inbox_12.png)
Updated 11 days ago