Recommendations in Viber Messages

Viber recommendations enable you to automatically display users with personalized products or offers based on their behavior — such as viewed items, purchases, or cart contents.

The feature is available for the Rich Media Carousel message type and uses data from a connected source to generate product selections.

Preparation

Before creating a Viber message with recommendations:

• Upload a product feed containing up-to-date information about products (names, prices, images, links, etc.).
• Set up web tracking in the system to track visitor behavior on your website.
• Create data sources for recommendation blocks — for example: Abandoned cart, Viewed products, Bestsellers.

After completing all the necessary preparatory steps, proceed to creating a message with recommendations.