Creating a Message with Recommendations

1. Go to Messages → Messages → Viber and click New Viber.

2. In the Message type field, select Promotional → Rich Media Carousel.

3. In the Carousel content setup section, choose Create cards using a data source, then select the desired data source.

4. Select the required data source from the list.

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Important

To send a Rich Media Carousel, each contact must have at least two products in their recommendations. If only one product is found (for example, the user left a single item in the cart), a basic message will be sent.

To change the data source, click the corresponding button in the editor.

5. Customize buttons.

Add the following:

• Primary button name — up to 10 characters.
• Secondary button name (up to 12 characters) and URL — optional.

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Note

• The Primary button name, as well as the name and link of the Secondary button, will be the same for all cards.
• If a basic message is sent instead of a Rich Media Carousel, the button will be hidden because it is not supported in the basic message format.

6. Add other required main and additional message settings. More details >

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Note

In the editor, the preview displays a sample content, not the actual product data. Real products from the Rich Media Carousel will appear when the message is sent to users whose data is found in the selected source. Sending a test message allows you to verify the appearance and structure of the message - including the placement of cards, buttons, and text.