Error Codes for Mob Push Notifications
In mobile application development, errors and issues are inevitable, especially when dealing with complex services like Firebase and APNS.
This article provides a comprehensive guide to understanding common error scenarios, their causes, and actionable solutions.
| Error | Possible Cause | Troubleshooting |
|---|---|---|
| Device token not registered | When using Firebase for iOS and Android, APN certificates added to Firebase may expire or not be generated for the required environment. When adding an Apple application to an FCM project, ensure that certificates are uploaded separately for each environment. It is possible that the production certificate is being used for the development environment, or vice versa. | Check the certificate's validity and if it is used in the proper environment. |
| The authenticated sender ID is different from the sender ID for the registration token | A problem with the Firebase service account. | Try to expand permissions in the service account. |
| The token was generated in one Firebase project, but the push attempt was made from another. It is possible that a token from the test environment is being used in production, or vice versa. | Ensure the proper use of tokens. | |
| MOB_PUSH_GENERAL_ERROR | The error has no description from the APNS service and may indicate a failure on the APNS service side. | Contact our support team for a detailed analysis. |
| No more information is available about this error | No information about the error. | Contact our support team for a detailed analysis. |
| Request parameters were invalid | APNS was selected for push notifications in the admin panel, but the SDK is set up to use FCM tokens, or vice versa. | Solution Options: Adjust the settings in the admin panel. Or, ensure the SDK transmits tokens that correspond to those selected in the admin panel. |
| InvalidProviderToken | The APN authentication token used for sending notifications via APN might have been revoked in the Apple Developer Center. | Create a new APNs Auth Key. |
| Incorrect setup of the p8 certificate. | Check the certificate settings. | |
| badDeviceToken | The error occurs when APNS tokens generated for the Sandbox environment are used in production, or tokens generated for production are used in the test environment. | Contact our support team to switch the Sandbox configuration to true. When using APN for iOS, it is recommended to have two applications: one with Sandbox = true for testing; one for production. |
Updated 1 day ago